FAQs
What is NordicOverstock?
NordicOverstock is a professional online marketplace operated by AZEMIA, specializing in surplus, overstock, and unused industrial equipment. We serve businesses across Europe and selected international markets.
Are you a B2B or B2C store?
NordicOverstock operates primarily as a business-to-business (B2B) marketplace. All transactions are considered professional sales unless otherwise agreed in writing.
What type of products do you sell?
We sell surplus, overstock, and unused industrial equipment sourced from manufacturers, distributors, and professional partners. Each product is listed with clear specifications and condition details.
Are the products new?
Product condition is clearly stated on each product page. Many items are new and unused, while others may be surplus or overstock. All items are professionally stored and verified before listing.
Are the products tested?
Where applicable, products are visually inspected and verified. Detailed testing depends on the product type and is stated in the product description.
How do I place an order?
Orders can be placed directly through our website. Simply add the product to your cart, complete checkout, and confirm payment.
What payment methods do you accept?
We accept major credit and debit cards and other payment methods displayed at checkout. All payments are processed securely.
When is my order confirmed?
An order is confirmed once full payment is received and verified.
Where do you ship from?
All orders are shipped from our main warehouse in France:
Entrepôt Garonor
11 Rue Robert Brémond
93600 Aulnay-sous-Bois
France
How long does shipping take?
Estimated delivery times:
- France: 2–5 business days
- European Union: 3–10 business days
- International: varies by destination
Delivery times are estimates and not guaranteed.
Do you ship internationally?
Yes, we ship to selected international destinations. Customs duties and import taxes are the responsibility of the customer.
What is your return policy?
We offer a 30-day return policy from the date of delivery, subject to eligibility conditions. Prior return authorization is required.
Is there a restocking fee?
Yes. Approved returns are subject to a 20% restocking fee, which is deducted from the refund amount.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.
Where do I send returns?
Approved returns must be sent to our main warehouse:
Entrepôt Garonor
11 Rue Robert Brémond
93600 Aulnay-sous-Bois
France
What if my order arrives damaged?
You must report any transport damage within 48 hours of delivery, including photos of the packaging and product. Damage must also be noted on the delivery receipt.
What if I receive the wrong item?
Contact us immediately with your order number and product details. We will review and resolve the issue promptly.
Will I receive an invoice?
Yes. An invoice is issued for every order and provided electronically after payment confirmation.
Is VAT included?
VAT is applied according to EU regulations. Customers with a valid EU VAT number may be eligible for VAT exemption where applicable.
Customer Support
How can I contact NordicOverstock?
You can reach our customer support team by phone:
+33 (0) 6 71 99 47 14
Business Hours: Monday – Friday, 09:00 – 18:00 (CET)